Incident Response Team Member

Employer: Control Risks
Location: United Kingdom – Milton Keynes/Birmingham or Coventry TBC

Engagement Full Time, Permanent. 4 day on-4 day off -7 day rolling shift pattern 12-hour shifts

Job purpose:
This is an exciting opportunity to work with a team of high performing individuals on
a major project for Control Risks. The individual will be part of a team responsible
for contingency planning, preparation and responding to incidents on client’s sites,
and providing a high-profile security presence when required.
The Incident Response Team (IRT) has been created to provide physical protection
to our client’s personnel, assets, and sites. Whilst also providing assurance that
incidents affecting the client are managed and resolved safely, lawfully, efficiently
and in accordance with all project and company policies and procedures and
aligned with all business deliverables.
The IRT will be on call seven days a week for deployment, enabling the provision of
specialist incident response capability whenever required. Upon request, the IRT
members may also provide instruction on related subjects to the client, stakeholders
and other contract employees. Control Risks aims to provide its clients with a 24hr
service, and the IRT may be required to respond outside of normal office hours
should the need arise, but the shifts will predominately be during the day.
Tasks and responsibilities
The IRT core responsibilities are:
Provide specialist asset and property protection to client/stakeholder premises,
buildings, and sites.
Ensure all incident management conforms with company SOPs, including their
development where required.
Ensuring the health, safety and wellbeing of all client’s staff, subcontractors, and
members of the public.
Maintenance of all equipment and vehicles allocated to the team ensuring
serviceability and in safe working condition at all times. To ensure that the vehicle
handover & serviceability protocol is completed at the beginning and end of each
Mentor other contract personnel and stakeholders with regards to incident
response where required.
Support the creation of training material enabling the provision of training to the
team, clients, and selected stakeholders.
Provide asset and property protection to client and stakeholder premises which
may involve active trespasser mitigation response.
Actively promote and embed compliance with project and company policy,
procedures, and initiatives.
Ad hoc support to the contract and operational delivery teams as directed.
Support the Specialist Security Manager in carrying out site reviews and audits as
Carry out penetration testing as required.
Assist with the leadership and management of Control Risks’ personnel and other
resources at an incident or response situation, with the aim of safely bringing the
incident or operation to a conclusion.
Any other task that is required for the role.
Knowledge and Experience
Significant and recent security industry or other relevant experience in a front-line
role within a security response position.
Event management experience.
Asset/property protection.
Have an awareness of the response in illegal occupancy/trespass situations.
Qualifications and Specialist skills
SIA Close Protection Licence with L2 Award in Physical Intervention (or intent to
gain PI).
Or SIA Door Supervisor Licence including Physical Intervention.
Full UK Driving Licence.
L2/L3 Award in Physical Restraint.
L2/L3 Award in the Safe and Effective use of Restraint Equipment.
PUWER 98 Awareness/Practical/Assessor.
L2/L3 Award in Conflict Management.
Competencies Solutions Focused
Owns problems, identifies, and works with the right people to solve problems
quickly within own remit and wider team(s).
Be prepared to make decisions and effective implementation of those decisions.
Implements plans to ensure objectives are achieved or exceeded; focuses on
delivery. Shows and encourages a determination to achieve high standards.
Client Centric
Anticipates the needs of clients and addresses those. Provides the best possible
service to our clients, ensuring the client is at the heart of everything we do.
One Firm
Builds strong relationships through common goals, individual contribution and
support in times of need.
Commercial Acumen
Understands how and where own and team’s activities contribute to the financial
success of organisation; understands and acts upon the financial factors that
influence the business.
All employees are expected to display behaviours reflective of our company values:
Integrity and Ethics, Collaboration and Teamwork, Commitment to People and
Professionalism and Excellence.
 Contributes to good team spirit
 Flexible and highly responsive approach.
 Positive “can-do” attitude
 Committed team player.
 Cheerfulness under pressure.
 Commitment to operational excellence.
 Meticulous attention to detail
How To Apply:
How to apply If your qualifications, experience and aspirations match our requirements, please
email a covering letter clearly stating where you possess the essential requirements
for the role together with a copy of your CV.
Job Overview
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